ku990's Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how ku990 collects, uses, and protects your information.
ku990 ("we", "us", "platform") is a trusted online betting and casino platform in Bangladesh. This Privacy Policy ("Policy") describes what information we collect when you use our website ku990.cam, how we use that information, and how we protect your privacy.
By registering on or using our platform, you consent to the collection and processing of your information in the manner described in this Privacy Policy. Before reading this policy, you are also encouraged to read our Terms and Conditions.
This privacy policy may be updated at any time. We will notify you by email of any significant changes. You are advised to review this policy regularly.
Information Collection — What We Need to Know
ku990 collects various types of information to provide its services properly. Below is a detailed description of the types of information we collect.
1.1 Registration and Account Information
When you create an account on ku990, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- Home address (including city and district)
- National ID or passport details (for KYC verification)
- Your chosen username and password
1.2 Financial Transaction Information
To process deposits and withdrawals, we collect the relevant financial information. This may include your bKash, Nagad, Rocket, or bank account numbers and transaction history. However, we never store your full payment card number or CVV.
1.3 User Activity Information
To improve your ku990 experience, we collect the following information:
- Login and logout times and dates
- Gaming or betting history and amounts
- Browsing patterns and preferences on the platform
- Records of communications with customer support
1.4 Technical Information
Our systems automatically collect the following information:
- IP address and device type
- Browser name and version
- Operating system information
- Information obtained from cookies and similar tracking technologies
Use and Purpose of Information
We use the information we collect solely for specific and legitimate purposes. ku990 fully respects your privacy rights.
2.1 Service Delivery and Operations
- Creating, verifying, and managing your account
- Processing deposit and withdrawal transactions
- Providing bonuses, promotions, and rewards
- Resolving technical issues on the platform
2.2 Identity Verification and Security
As part of the Know Your Customer (KYC) process in line with international standards, we verify your identity. This is essential for preventing money laundering and fraudulent activity.
2.3 Customer Service
- Resolving your questions and complaints promptly
- Providing support in Bengali via 24/7 live chat
- Sending important updates and security-related messages
2.4 Responsible Gambling Assurance
We monitor your betting behaviour to identify potential addiction or problem gambling and to provide timely support. For more information, visit our Responsible Gaming page.
2.5 Platform Improvement
By analysing your usage patterns, we continuously improve the experience on our platform. This analysis is always conducted in aggregate form and never identifies you individually.
Information Sharing with Third Parties
ku990 never sells, rents, or commercially transfers your personal information to third parties. However, information may be shared in the following limited circumstances:
3.1 Payment Processors
To complete transactions, we share the necessary financial information with bKash, Nagad, Rocket, and the associated banking infrastructure. All these payment partners follow their own privacy policies.
3.2 Technology Service Providers
We work with trusted technology partners to operate games, maintain software, and ensure security. These partners may access information under strict confidentiality agreements and may only use it for the specified purposes.
3.3 Legal Obligations
We may be required to disclose information in response to court orders, legal proceedings, or valid requests from government authorities. In such cases, we will always disclose only the minimum information necessary.
3.4 Fraud and Crime Prevention
We may cooperate with relevant authorities to detect and prevent money laundering, fraud, or other illegal activity.
Cookies and Tracking Technologies
ku990 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your experience.
4.1 Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain your login session, verify security tokens, and manage primary security operations. These cookies cannot be disabled, as the website will not function properly without them.
4.2 Functional Cookies
These cookies remember your preferences, such as language selection and your personalised account settings. They make each visit smoother and more comfortable.
4.3 Analytical Cookies
We use analytical cookies to understand how the platform is used. This information is analysed in aggregate form and is not used to identify you individually.
You can disable non-essential cookies through your browser settings. However, this may limit some functionality of the platform.
Data Security Measures
ku990 takes the highest technical and organisational measures to protect your personal information. Our secure and reliable platform keeps your information protected at all times.
5.1 Encryption
All data exchanged between you and our servers is protected by SSL (Secure Sockets Layer) encryption technology. This means your data remains fully encrypted during transmission.
5.2 Access Controls
Your personal information can only be accessed by authorised staff, and only when required for them to carry out their responsibilities. All staff work under strict confidentiality agreements.
5.3 Regular Security Testing
We conduct regular security audits and vulnerability assessments. Any potential security risk is addressed promptly as soon as it is identified.
5.4 Data Breach Response
If a data breach occurs that could affect your information, we will notify you by email as quickly as possible and take immediate remedial action.
Data Retention Period
We retain your personal information only for as long as necessary. The retention period is determined based on the following principles:
6.1 Active Accounts
While your account is active, we retain all necessary information, including your profile details, transaction history, and gaming records.
6.2 After Account Closure
Even after your account is closed, some information may be retained for a defined period due to legal and regulatory obligations. In particular, financial transaction records may need to be retained in accordance with anti-money laundering laws.
6.3 Data Deletion
Once the retention period ends, we securely delete your information or anonymise it so that it can no longer be linked to you.
Your Rights
As a user of ku990, you have the following rights regarding your personal information:
7.1 Right to Access
You may request from us at any time a complete description of the information we hold about you. We are obliged to respond to this request within 30 business days.
7.2 Right to Correction
If any of your information is inaccurate or incomplete, you may request that it be corrected. In most cases, you can update your information directly through your account settings.
7.3 Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.
7.4 Right to Object to Processing
You may object to the use of your information for marketing communications or profiling. We respect such requests and will act on them promptly.
7.5 How to Exercise Your Rights
To exercise any of the above rights, contact us via 24/7 live chat or email us at [email protected].
Protection of Minors
ku990 is a platform for users aged 21 and above only. We do not knowingly collect personal information from minors.
- Age verification is mandatory at the time of registration
- If we become aware that a minor has created an account, we will immediately close that account and delete all associated information
- If a parent or guardian suspects their child is using our platform, please contact us immediately
Policy Changes and Updates
ku990 may update this Privacy Policy from time to time. For any significant changes to the policy, we will take the following steps:
- A notification will be sent to the registered email address at least 30 days before the change takes effect
- A special notice will be displayed on the website
- The updated policy will clearly state the "Last Updated" date
- Separate notification may not be provided for minor changes (such as spelling corrections)
If you continue using the platform after a policy change, we will assume that you have agreed to the updated policy. If you do not agree with the new policy, please request that your account be closed.
Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our data protection team will get back to you promptly.
Available in Bengali 24 hours a day, 7 days a week. Use live chat for a quick resolution.
We take all privacy-related requests seriously and aim to respond within 3 business days. Complex requests may take a little longer, but we will always keep you updated.